Systems have stabilized and reporting features are functioning normally. However, the underlying root cause has not yet been fully addressed, and the issue could potentially recur. We remain engaged with Microsoft on a detailed root cause analysis and long-term remediation. We will continue to monitor closely and share updates as we progress.
Posted Jan 02, 2026 - 18:12 CET
Update
We’re seeing the issue reoccur, affecting some reporting features. Customers may experience missing or delayed data in reports, errors when accessing certain pages, and general slowness. We are actively working with Microsoft Azure to resolve it as quickly as possible.
Posted Jan 02, 2026 - 15:55 CET
Update
Performance remains stable. We are continuing to work closely with Microsoft on a detailed root cause analysis and deeper investigation.
Posted Jan 02, 2026 - 09:26 CET
Monitoring
The underlying issue was resolved and systems are recovering. Reporting features and page performance should be returning to normal, but we’re continuing to monitor closely to ensure everything is fully stable.
Posted Jan 01, 2026 - 22:53 CET
Investigating
We're investigating an issue affecting some reporting features. Some customers may see missing or delayed data in reports, but also errors when accessing some pages and general slowness. We’ve traced the problem to an issue with our database systems and are working closely with our cloud provider, Microsoft Azure, to resolve it as quickly as possible.
Posted Jan 01, 2026 - 22:17 CET
This incident affects: Mews Operations and Mews Open API.