Mews Status

All Systems Operational

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational

Mews Guest Experience Operational

Mews Business Intelligence Operational

Mews Payments Operational

Mews Open API Operational

Mews Marketplace Operational

Mews Events Operational

Mews POS Operational

Mews RMS (Atomize) Operational

Aircall Inbound calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web throughput

Web response time

API throughput

API response time

Past Incidents

Sep 16, 2025

Issues with Stripe Terminal Payment Completion

Resolved - The issue has been fully resolved. All payments are now in their correct final states—either completed or appropriately marked as failed. No further impact is expected.
Sep 16, 17:50 CEST

Monitoring - The root cause has been resolved. New payments are processing without delay, and we are actively monitoring previously impacted payments.
Sep 16, 17:00 CEST

Investigating - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Sep 16, 16:43 CEST

Sep 15, 2025

No incidents reported.

Sep 14, 2025

Planned Bestwestern Outage

Resolved - All systems are now operational and pending items are now processed.
Sep 14, 10:52 CEST

Monitoring - Bestwestern had fixed their outage. We are now fixing any affected operations.
Sep 14, 10:42 CEST

Update - BestWestern maintenance has gone outside the planned outage window.. We are currently monitoring their outage.
Sep 14, 10:14 CEST

Identified - There is a undergoing Bestwestern Maintenance that require full reservation outage. We are currently monitoring
Sep 14, 07:40 CEST

Sep 13, 2025

No incidents reported.

Sep 12, 2025

booking.com direct taxes inclusivity.

Resolved - Affected reservations are now fixed
Sep 12, 19:23 CEST

Update - We’re currently resolving all reservations impacted during the outage period. You may receive email as we work through the fixes.
Sep 12, 16:01 CEST

Update - All reservations created or modified between 10/09/2025 8:00am UTC and 11/09/2025 2:15pm UTC may have incorrect prices. We are currently working on a fix for those affected reservations. For a quicker solution, you can update the reservations manually
Sep 11, 16:53 CEST

Identified - We disabled the feature so new reservations should now have the correct tax.
Sep 11, 16:24 CEST

Investigating - We are investigating the cause of wrong behaviour of taxes
Sep 11, 16:01 CEST

Sep 11, 2025

Downgraded Performance

Resolved - We think the impact from the issue is over.
Sep 11, 15:56 CEST

Update - The team has resolved the issue, and we are closely monitoring the system to ensure stability.
Sep 11, 09:30 CEST

Monitoring - The issue appears to be caused by ongoing maintenance by one of our vendors. At the moment the system has been restored to standard operations and is behaving normally. We will be monitoring the situation in case there is a further impact.
Sep 10, 23:03 CEST

Update - We have noticed a downgraded performance of the system.
We are currently looking into it.
Thank you for your patience.
Sep 10, 22:31 CEST

Investigating - We are currently investigating elevated latency and timeout errors affecting the sourceAssignments/getAll API endpoint.
Sep 10, 10:10 CEST

Sep 10, 2025

Scheduled maintenance on the POS backend

Completed - The scheduled maintenance has been completed.
Sep 10, 07:43 CEST

Verifying - Maintenance tasks were completed successfully. Monitoring the system and running post-maintenance checks.
Sep 10, 07:39 CEST

Scheduled - We would like to inform you of an upcoming scheduled maintenance window that will impact our POS users. Maintenance is scheduled to start on 10 September at 07:30 CEST (06:30 BST).

We will be applying a database schema update that affects a few bigger tables. This will cause a brief period of degraded service (up to a minute) and the service will be fully restored immediately after.

We have done internal dry runs and are confident that the maintenance will go smoothly, but in the unlikely case of something going wrong, we will keep you informed via our status page.

We understand this maintenance may cause some inconvenience and truly appreciate your understanding and cooperation as we work together with our partners to maintain and improve our services. Thank you for your continued trust and patience.
Sep 9, 13:39 CEST

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

Investigating an issue with the exports failing to load

Resolved - The issue is now fully resolved. Mews is now operating as expected.
Sep 6, 15:25 CEST

Investigating - We are currently investigating reports of an issue causing the exports and export schedules failing to load. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Sep 6, 13:50 CEST

Sep 5, 2025

No incidents reported.

Sep 4, 2025

Migrating Open API traffic to new infrastructure

Resolved - The mitigation steps and migration were completed.
Sep 4, 11:55 CEST

Update - The migration of Booking Engine API and Channel Manager API on the production environment has been completed. All Open APIs are now fully operational.

While we have taken steps to minimize timeout spikes, occasional timeouts may still occur. We are continuing to investigate the underlying causes.
Aug 19, 13:40 CEST

Update - The planned migration of Booking Engine API and Channel Manager API on the production environment will resume tomorrow (August 19) between 11:00 and 13:00 UTC.

During the migration window, you may experience increased response latency for the affected APIs.
Aug 18, 15:34 CEST

Update - The migration of Connector API on the production environment was successfully completed yesterday. Booking Engine API and Channel Manager API have also been migrated on the demo environment.

The planned migration of Booking Engine API and Channel Manager API on the production environment is postponed. We will provide the updated schedule next week.
Aug 14, 14:53 CEST

Update - Connector API migration on the demo environment was completed successfully yesterday.

Today (August 13), we will also migrate Booking Engine API and Channel Manager API on the demo environment between 12:00 and 13:00 UTC.

The migration of Connector API on the production environment will proceed as planned today between 13:00 and 16:00 UTC.

Tomorrow (August 14), Booking Engine API and Channel Manager API will be migrated on the production environment between 13:00 and 16:00 UTC.

During each migration window, you may experience increased response latency in the affected APIs in the respective environments.
Aug 13, 10:58 CEST

Update - We are migrating Connector API traffic to dedicated infrastructure.

Schedule:
- Demo environment: August 12, 13:00–16:00 UTC
- Production environment: August 13, 13:00–16:00 UTC

You may experience increased response latency for Connector API during these times in the respective environments.
Aug 12, 13:41 CEST

Update - We continue the investigation and talking to our cloud provider.
Our platform team is actively monitoring, and taking mitigation steps as needed.
Further updates will follow as more information becomes available.
Aug 7, 17:24 CEST

Update - We continue to investigate and are closely monitoring the system’s status. Periodic latency spikes may occasionally occur in short intervals on individual instances. Our platform team is actively working to identify the root cause, monitoring metrics, and taking mitigation steps as needed.

We have upscaled our compute infrastructure to reduce the load on affected instances, which should help minimize customer impact.

Further updates will follow as more information becomes available.
Jul 23, 17:53 CEST

Monitoring - Correction, please disregard the previous update as it was related to another incident: https://status.mews.com/incidents/3q6n596dqzd9
Jul 16, 17:26 CEST

Investigating - We have noticed a downgraded performance of the Smart Tips.
We are currently looking into it.
Thank you for your patience.
Jul 16, 16:56 CEST

Monitoring - We have resolved the issue, and we are closely monitoring the system to ensure stability.
Jul 15, 17:48 CEST

Investigating - We are currently investigating reports of increased latency across our public API. Initial indicators show periodically elevated response times and timeouts affecting most endpoints.

Thank you for your patience as we work to resolve the issue.
Jul 15, 13:43 CEST

Sep 3, 2025

No incidents reported.

Sep 2, 2025

Scheduled maintenance on the POS backend

Completed - The scheduled maintenance has been completed.
Sep 2, 07:43 CEST

Verifying - Maintenance tasks were completed successfully. Monitoring the system and running post-maintenance checks.
Sep 2, 07:37 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 07:30 CEST

Scheduled - We would like to inform you of an upcoming scheduled maintenance window that will impact our POS users. Maintenance is scheduled to start on 2 September at 07:30 CEST (06:30 BST).

We will be applying a database configuration change that necessitates a reboot of the instance. This will cause a brief period of degraded service (expected to last between 5 and 10 seconds) and the service will be fully restored immediately after.

We have done internal dry runs and are confident that the maintenance will go smoothly, but in the unlikely case of something going wrong, we will keep you informed via our status page.

We understand this maintenance may cause some inconvenience and truly appreciate your understanding and cooperation as we work together with our partners to maintain and improve our services. Thank you for your continued trust and patience.
Sep 1, 09:42 CEST