All Systems Operational

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Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational
Mews Guest Experience Operational
Mews Business Intelligence Operational
Mews Payments Operational
Mews Open API Operational
Mews Marketplace Operational
Mews Events Operational
Mews POS Operational
Mews RMS (Atomize) Operational
Aircall Inbound calls ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Supported browsers update Jun 25, 2025 14:05 - Jul 2, 2025 14:05 CEST

Update - All services remain fully accessible.
Jun 25, 2025 - 14:01 CEST
Scheduled - Following release note from last week https://releases.mews.com/en/better-security-with-updated-browser-support-qOYZO38R, Mews is updating its list of supported browsers, starting effectively from today. Users are encouraged to utilise the latest versions of Google Chrome or Microsoft Edge, since Safari versions prior to 15 will no longer be supported. This update is designed to enhance security and improve performance for all users. For further information on compatible browsers, please refer to our help article https://help.mews.com/s/article/what-is-the-best-browser-for-mews?language=en_US.
Jun 25, 2025 - 14:00 CEST
System Metrics Month Week Day
Web throughput ?
Web response time ?
API throughput ?
API response time ?
Jul 1, 2025

No incidents reported today.

Jun 30, 2025
Downgraded Performance
Resolved - The issue was resolved on Friday, our monitoring over the weekend confirms this
Jun 30, 13:56 CEST
Monitoring - We have identified the reason for the degraded performance and fixed it. We are currently monitoring the system.
Jun 26, 16:17 CEST
Update - We've identified a query which is causing higher load on our systems. We're working with the team to optimise this.

The increase in latency is marginal and we're not receiving reports of significant impact.
Jun 26, 12:02 CEST
Update - We can see a small increase in latency to API's and we are narrowing down the root cause.
The user experience looks to be relatively unaffected but are working hard to improve the experience back to our baseline.
Jun 26, 10:56 CEST
Investigating - We have noticed a downgraded performance of the system.
We are currently looking into it.
Thank you for your patience.
Jun 26, 10:29 CEST
Online Payments Emergency Maintenance on 30 June 2025, 1:00 - 5:00 AM CEST
Completed - The scheduled maintenance has been completed.
Jun 30, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 01:00 CEST
Scheduled - Our partner, PCI Proxy, has just informed us that there is going to be an emergency maintenance impacting online payments temporarily. The partner expects a cumulative downtime of up to 30 minutes during the 4-hour window on Monday, June 30 2025, between 01:00 - 5:00 AM CEST. We will closely monitor the situation.

Their goal is to further optimize platform performance and strengthen system resilience.

We apologize for such short notice and any inconvenience the maintenance may cause. Thank you for your understanding.
Jun 27, 19:02 CEST
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025
Jun 25, 2025
Failing payments, misssing reservations from channel managers
Resolved - Partner that handles payments for has resolved their issues.

Channel manager reservation delivery now fully operational.
Summary:
Issues: Reservations not delivered to Mews or delayed
Mitigation: Missing reservations were refetched and partners notified to repush missing reservations.



Payment processing now fully operational
Summary:
Issues:
Not possible to add cards and online payments failing
Charging cards stored in PCI Proxy
Mitigation:
Payments processed after the incident
Adding cards temporarily disabled
Jun 25, 11:53 CEST
Update - We are seeing ongoing issues with one of our external partners who handles payment for us. We are actively monitoring and troubleshooting, and the payment partner is working to resolve the root cause.
We are attempting to minimise the impact to our Mews customers, though there may be some stability issues with payments and reservations during this time. We will work to mitigate or remediate anything that we observe quickly.
Jun 23, 13:46 CEST
Monitoring - PCI proxy confirmed services are back online. New reservations from channel managers are being created. Payments are being processed successfully.
Jun 23, 13:26 CEST
Identified - PCI proxy is experiencing outage thus new reservations from channel managers aren't created and payments are failing.
Jun 23, 13:23 CEST
Jun 24, 2025

No incidents reported.

Jun 23, 2025
Failing payments, misssing reservations from channel managers
Resolved - An outage on our partner PCI Proxy’s side — has been resolved. We’ve recovered the missing reservations from Booking.com and will contact affected partners. If you’re still missing any reservations from this timeframe, please manually push them from your intranet to ensure proper delivery to Mews. We apologize for the inconvenience caused.

https://status.pci-proxy.com/incidents/f8bs962rwkkj
Jun 23, 10:23 CEST
Monitoring - PCI proxy confirmed services are back online. New reservations from channel managers are being created. Payments are being processed successfully.
Jun 23, 10:01 CEST
Identified - PCI proxy is experiencing outage thus new reservations from channel managers aren't created.
Jun 23, 09:45 CEST
Jun 22, 2025
PCI proxy is under maintenace
Resolved - Maintenance finished at 7AM CEST

During the maintenance window we observed two brief periods of unavailability, causing minor performance degradation.

https://status.pci-proxy.com/incidents/n69s4w500835
Jun 22, 09:33 CEST
Monitoring - PCI proxy is under maintenance.
During this window you may notice:

Payment processing: intermittent delays or temporary failures

Channel Manager reservations: possible delivery delays

We are actively monitoring performance and will post updates as soon as the maintenance is complete.
Jun 22, 04:46 CEST
PCI proxy - scheduled maintenace
Resolved - PCI Proxy underwent scheduled maintenance, resulting in a brief five-minute outage. During this window, some payment transactions may not have been processed successfully.
Jun 22, 04:37 CEST
Jun 21, 2025
Channel manager not receiving reservations, payment processing is impacted as well
Resolved - The root cause—an outage on our partner PCI Proxy’s side—has been resolved. We’ve recovered the missing reservations from Booking.com and will contact affected partners. If you’re still missing any reservations from this timeframe, please manually push them from your intranet to ensure proper delivery to Mews. We apologize for the inconvenience caused.
Jun 21, 09:43 CEST
Update - We are recovering reservations for booking.com direct integration as well we will be reaching out to affected partners to perform a retry operation if it hadn't already been done. However, if you're still missing any reservations from this timeframe, please manually push them from your intranet to ensure they are properly delivered to Mews. We apologize for the inconvenience caused.
Jun 21, 07:28 CEST
Monitoring - We can confirm payments are being processed and channel manager reservation are being received. We are monitoring the situation.
Jun 21, 06:10 CEST
Update - We are not able to contact PCI Proxy
and the issue still persists.

We can not process payments and we are not receiving reservations through Channel Manger.
Jun 21, 03:13 CEST
Update - To reduce impact of the incident, payment automation is paused and the scheduled payments will be processed later.
Jun 21, 02:45 CEST
Update - PCI proxy is experiencing issues.
We are trying to contact them to provide solution.
Jun 21, 02:37 CEST
Update - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Jun 21, 02:20 CEST
Update - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Jun 21, 01:47 CEST
Investigating - We have noticed a drop in received reservations.
Also issues with payment processing.
Investigation is in progress.
Jun 21, 01:33 CEST
Jun 20, 2025
Investigating issues with Mews Kiosk
Resolved - The issue is now fully resolved. Mews Kiosk is now operating as expected.
Jun 20, 14:52 CEST
Monitoring - The team has resolved the issue, and we are closely monitoring the system to ensure stability.
Jun 19, 18:20 CEST
Investigating - We are currently investigating reports of issues affecting Mews Kiosk. Customers are reporting that guests can't progress from registration card and are unable to submit the data.

The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Jun 19, 16:14 CEST
Unable to receive reservations due to PCI proxy outage
Resolved - Reservations are now going through.
PCI proxy has resolved the issue.
https://status.pci-proxy.com/incidents/39pvswc729g9

We are contacting affected partners.
Recovery of potentially lost reservations for Booking.com Direct has finished.
Jun 20, 11:11 CEST
Update - PCI proxy outage status page -
https://status.pci-proxy.com/incidents/39pvswc729g9
Jun 20, 10:52 CEST
Update - Payment processing is impacted as well.
Jun 20, 10:45 CEST
Monitoring - PCI Proxy is experiencing outage due to which mews can not receive incoming reservations
Jun 20, 10:41 CEST
Jun 19, 2025
Kiosk showing white loading screen
Resolved - The issue is now fully resolved. Mews is now operating as expected.
Jun 19, 10:47 CEST
Update - The fix seems to have resolved some instances, however there continues to be instances showing a white loading screen, we are continuing to investigate
Jun 18, 18:51 CEST
Investigating - We've spotted that something has gone wrong with the latest version (4.25) of the Kiosk. We're currently investigating the issue, and will provide an update soon.
Jun 18, 14:15 CEST
Jun 18, 2025
Jun 17, 2025
Investigating issues with Mews Kiosk
Resolved - We think the impact from the issue is over. Kiosk Customers can now perform operations on the Kiosk.
Jun 17, 17:21 CEST
Monitoring - The team has resolved the issue, and we are closely monitoring the system to ensure stability.
Jun 17, 15:31 CEST
Investigating - We are currently investigating reports of an issue affecting the latest version of Mews Kiosk. Customers are currently unable to continue on the registration card. The team is actively working to identify the cause, and we will provide updates as soon as possible.
Jun 17, 15:02 CEST
Downgraded Performance
Resolved - The issue is now fully resolved. Mews is now operating as expected.
Jun 17, 10:46 CEST
Monitoring - The team has identified two instances that were unhealthy. These instances have been restarted, and performance has returned to normal levels.
Jun 17, 10:01 CEST
Investigating - We have noticed a decline in the system's performance. We are investigating.
Jun 17, 09:51 CEST
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