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All Systems Operational
About This Site
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In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.
Mews Operations
Operational
Mews Guest Experience
Operational
Mews Business Intelligence
Operational
Mews Payments
Operational
Mews Open API
Operational
Mews Marketplace
Operational
Mews Events
Operational
Mews POS
Operational
Mews RMS (Atomize)
Operational
Support Service
Operational
Support Chat Service
Operational
Support Inbound Calls
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 11, 2026
Resolved -
Technical contacts at Assa Abloy have confirmed an issue on their side, which has now been resolved. Mews observability monitoring no longer indicates any ongoing problems. Support for both digital and physical key creation via Mews has been fully restored.
Jun 11, 10:53 CEST
Jun 11, 10:53 CEST
Monitoring -
Technical contacts at Assa Abloy have confirmed an issue on their end, which was resolved at 10:10 AM CEST. We are continuing to monitor systems on the Mews side, but the issue should now be fully resolved.
Jun 11, 10:32 CEST
Jun 11, 10:32 CEST
Investigating -
Our observability tools have detected errors indicating a potential outage with a third-party provider (Assa Abloy/Vostio API), which may impact digital key creation and management for Mews customers and their guests.
We are currently investigating the issue and have contacted the third party and will provide an update soon.
Jun 11, 10:18 CEST
We are currently investigating the issue and have contacted the third party and will provide an update soon.
Jun 11, 10:18 CEST
Jun 10, 2026
Resolved -
We have resolved the root cause responsible for the missing updates. Future updates will be applied correctly. We apologize for the disruption to your operations.
Jun 10, 13:34 CEST
Jun 10, 13:34 CEST
Identified -
Some reserved spaces were not automatically marked as dirty according to the housekeeping interval. We are fixing the background job responsible for the automatic updates and preparing a one-time correction to update the affected spaces. In the meanwhile, if you don't have the "Check-out makes space dirty" option enabled, check that recently checked-out spaces are correctly marked as dirty.
Jun 10, 09:00 CEST
Jun 10, 09:00 CEST
Completed -
The scheduled maintenance has been completed.
Jun 10, 10:54 CEST
Jun 10, 10:54 CEST
Verifying -
Maintenance tasks were completed successfully. We are now monitoring the system and running post-maintenance checks. We will provide updates as necessary.
Jun 10, 10:39 CEST
Jun 10, 10:39 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 09:30 CEST
Jun 10, 09:30 CEST
Scheduled -
We would like to inform you of an upcoming scheduled maintenance window affecting the fiscalisation setup for Mews POS in Germany. Maintenance is scheduled to start on 10 June at 9:30 CEST.
This is a behind-the-scenes change and only German clients will be impacted.
Main POS operations will not be affected. During the maintenance window you may experience intermittent failures of fiscal operations, which will resolve automatically once the work is completed.
We have done internal dry runs and are confident that the maintenance will go smoothly, but in the unlikely case of something going wrong, we will keep you informed via our status page.
We understand this maintenance may cause some inconvenience and truly appreciate your understanding and cooperation as we continue to maintain and improve our services. Thank you for your continued trust and patience.
Jun 8, 09:29 CEST
This is a behind-the-scenes change and only German clients will be impacted.
Main POS operations will not be affected. During the maintenance window you may experience intermittent failures of fiscal operations, which will resolve automatically once the work is completed.
We have done internal dry runs and are confident that the maintenance will go smoothly, but in the unlikely case of something going wrong, we will keep you informed via our status page.
We understand this maintenance may cause some inconvenience and truly appreciate your understanding and cooperation as we continue to maintain and improve our services. Thank you for your continued trust and patience.
Jun 8, 09:29 CEST
Jun 9, 2026
No incidents reported.
Jun 8, 2026
Completed -
The scheduled maintenance has been completed.
Jun 8, 11:30 CEST
Jun 8, 11:30 CEST
Verifying -
Maintenance tasks were completed successfully. We are now monitoring the system and running post-maintenance checks. We will provide updates as necessary.
Jun 8, 11:08 CEST
Jun 8, 11:08 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 09:30 CEST
Jun 8, 09:30 CEST
Scheduled -
We would like to inform you of an upcoming scheduled maintenance window affecting the fiscalisation setup for Mews POS in Germany. Maintenance is scheduled to start on 8 June at 9:30 CEST.
This is a behind-the-scenes change and only German clients will be impacted.
Main POS operations will not be affected. During the maintenance window you may experience intermittent failures of fiscal operations, which will resolve automatically once the work is completed.
We have done internal dry runs and are confident that the maintenance will go smoothly, but in the unlikely case of something going wrong, we will keep you informed via our status page.
We understand this maintenance may cause some inconvenience and truly appreciate your understanding and cooperation as we continue to maintain and improve our services. Thank you for your continued trust and patience.
Jun 8, 09:28 CEST
This is a behind-the-scenes change and only German clients will be impacted.
Main POS operations will not be affected. During the maintenance window you may experience intermittent failures of fiscal operations, which will resolve automatically once the work is completed.
We have done internal dry runs and are confident that the maintenance will go smoothly, but in the unlikely case of something going wrong, we will keep you informed via our status page.
We understand this maintenance may cause some inconvenience and truly appreciate your understanding and cooperation as we continue to maintain and improve our services. Thank you for your continued trust and patience.
Jun 8, 09:28 CEST
Jun 7, 2026
No incidents reported.
Jun 6, 2026
No incidents reported.
Jun 5, 2026
No incidents reported.
Jun 4, 2026
Resolved -
This incident has been resolved.
Jun 4, 14:16 CEST
Jun 4, 14:16 CEST
Identified -
We identified an issue with Expedia reservations that is causing delays, and are currently applying the fix. All reservations should be processed shortly
Jun 4, 13:42 CEST
Jun 4, 13:42 CEST
Jun 3, 2026
Resolved -
The issue is now fully resolved. Mews Guest Portal is now operating as expected.
Jun 3, 18:18 CEST
Jun 3, 18:18 CEST
Monitoring -
We've identified the issue and deployed a fix. Please refresh the page to restore the functionality.
Jun 3, 17:53 CEST
Jun 3, 17:53 CEST
Investigating -
We are currently investigating reports of an issue affecting Mews Guest Portal. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Jun 3, 17:43 CEST
Jun 3, 17:43 CEST
Jun 2, 2026
Resolved -
The issue has been resolved and Kiosk operations have been fully restored.
Jun 2, 17:32 CEST
Jun 2, 17:32 CEST
Identified -
Some customers running the latest Kiosk v4.51 are impacted, particularly those who have 100+ active reservations. The team is working on the fix that will be available shortly.
Jun 2, 14:11 CEST
Jun 2, 14:11 CEST
Investigating -
We are currently investigating reports of an issue affecting Mews Kiosk with error message "Invalid AccountId Error". The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Jun 2, 13:38 CEST
Jun 2, 13:38 CEST
Jun 1, 2026
Resolved -
The issue is now fully resolved. Mews is now operating as expected.
Jun 1, 14:36 CEST
Jun 1, 14:36 CEST
Update -
Between approximately 11:40am and 11:56am UTC, some customers may have experienced slow responses or intermittent errors when using Mews. Performance has recovered and we’re continuing to monitor; if you’re still seeing issues, please retry your request and contact Support if it persists.
Jun 1, 13:59 CEST
Jun 1, 13:59 CEST
Monitoring -
We identified a brief period of increased response times affecting some Mews customers. Our team has addressed the underlying cause and we are monitoring the system to confirm stability. We will provide a further update shortly.
Jun 1, 13:30 CEST
Jun 1, 13:30 CEST
Completed -
The scheduled maintenance has been completed.
Jun 1, 11:30 CEST
Jun 1, 11:30 CEST
Verifying -
Maintenance tasks were completed successfully. We are now monitoring the system and running post-maintenance checks. We will provide updates as necessary.
Jun 1, 11:18 CEST
Jun 1, 11:18 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 09:30 CEST
Jun 1, 09:30 CEST
Scheduled -
We would like to inform you of an upcoming scheduled maintenance window affecting the fiscalisation setup for Mews POS in Austria. Maintenance is scheduled to start on 1 June at 9:30 CEST.
This is a behind-the-scenes change and only Austrian clients will be impacted.
Main POS operations will not be affected. During the maintenance window you may experience intermittent failures of fiscal operations, which will resolve automatically once the work is completed.
We have done internal dry runs and are confident that the maintenance will go smoothly, but in the unlikely case of something going wrong, we will keep you informed via our status page.
We understand this maintenance may cause some inconvenience and truly appreciate your understanding and cooperation as we continue to maintain and improve our services. Thank you for your continued trust and patience.
May 30, 10:50 CEST
This is a behind-the-scenes change and only Austrian clients will be impacted.
Main POS operations will not be affected. During the maintenance window you may experience intermittent failures of fiscal operations, which will resolve automatically once the work is completed.
We have done internal dry runs and are confident that the maintenance will go smoothly, but in the unlikely case of something going wrong, we will keep you informed via our status page.
We understand this maintenance may cause some inconvenience and truly appreciate your understanding and cooperation as we continue to maintain and improve our services. Thank you for your continued trust and patience.
May 30, 10:50 CEST
May 31, 2026
No incidents reported.
May 30, 2026
No incidents reported.
May 29, 2026
Resolved -
We confirmed our analysis of the root cause was correct. We fully remediated the issue and validated the solution successfully by thorough testing.
May 29, 18:17 CEST
May 29, 18:17 CEST
Identified -
Intermittent access and page-loading errors in Mews have now stabilized. We've identified and remediated the issue, and are addressing the underlying root cause.
May 29, 16:01 CEST
May 29, 16:01 CEST
Investigating -
We are currently investigating reports of intermittent errors and "no access" messages affecting some users when loading pages within Mews. Our engineering team is actively looking into the issue.
May 29, 14:25 CEST
May 29, 14:25 CEST
May 28, 2026
No incidents reported.