Mews Status

All Systems Operational

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational

Mews Guest Experience Operational

Mews Business Intelligence Operational

Mews Payments Operational

Mews Open API Operational

Mews Marketplace Operational

Mews Events Operational

Mews POS Operational

Mews RMS (Atomize) Operational

Support Service Operational

Support Chat Service Operational

Support Inbound Calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 7, 2026

Issue with Accounting report (Order item report)

Resolved - We deployed the patch to production yesterday and having monitored for 24 hours we believe the issue is resolved and users should be able to filter Order item report in Detailed mode without issue.
Jul 7, 13:48 CEST

Monitoring - A patch resolving the issue affecting the Order Items report in Detailed mode has been deployed to production. The report is loading normally again on the sites we were aware of. We are continuing to monitor to confirm the issue is fully resolved, and will post a final update once we're confident it is.
Jul 6, 16:05 CEST

Identified - We have identified the issue with the accounting report, this issue is localized to viewing the report in Detailed mode only. We are releasing a fix right now.
Jul 6, 15:30 CEST

Investigating - We've been made aware of issues with the accounting report and are looking into it
Jul 6, 14:38 CEST

Jul 6, 2026

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

Booking.com outage

Resolved - This issue originated with Booking.com and has been resolved on their side. We are now processing queued reservations.
Jun 30, 23:17 CEST

Monitoring - We are aware of an issue affecting the delivery of Booking.com reservations into Mews. New and updated reservations from Booking.com may be delayed in appearing in your Mews account.
Jun 30, 22:27 CEST

Reservations show inflated totals

Resolved - This incident has been resolved.
Jun 30, 20:04 CEST

Identified - We have identified an issue where, for some reservations imported from connected Channel Managers, products that should be included in the rate (for example breakfast) were added on top of the reservation total instead. This inflated the reservation total and the assigned night cost for the affected bookings.

The cause has been identified and the faulty behavior has been stopped, so no new reservations are affected. We are currently reprocessing the affected reservations to correct their totals. No action is required from your side.

We will post a further update once reprocessing is complete.
Jun 30, 19:25 CEST

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

Return icon showing on all reservations on the timeline

Resolved - We've verified that the return icon is no longer showing incorrectly for all reservations on the timeline. We think the impact from the issue is over.
Jun 25, 13:58 CEST

Identified - We are aware that customers are seeing the return icon on all reservations on the timeline.

The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
Jun 25, 13:49 CEST

All inventory updates from Expedia are failing.

Resolved - Expedia has resolved their outage. Inventory updates from Mews to Expedia are back to normal.
Jun 25, 13:24 CEST

Monitoring - Expedia is currently experiencing an outage. Inventory updates from Mews to Expedia are failing, but reservation flows are unaffected. We are actively monitoring and will provide updates as the situation develops.
Jun 25, 11:44 CEST

Jun 24, 2026

Issue with Mews Kiosk and OCI Generating Registration Cards

Resolved - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Jun 24, 13:00 CEST

Identified - The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
Jun 24, 11:29 CEST

Jun 23, 2026

No incidents reported.