All Systems Operational

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In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational
Mews Guest Experience Operational
Mews Business Intelligence Operational
Mews Payments Operational
Mews Open API Operational
Mews Marketplace Operational
Mews Events Operational
Mews POS Operational
Mews RMS (Atomize) Operational
Support Service Operational
Support Chat Service Operational
Support Inbound Calls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled maintenance on the POS backend Feb 24, 2026 05:00-07:00 CET

We would like to inform you of an upcoming scheduled maintenance window that will impact our POS users. Maintenance is scheduled to start on 24 February at 05:00 CET (04:00 GMT).

Expect a brief outage of up to 2 hours, including back-office and order taking. This may be extended if we encounter any expected issues. This upgrade will bring faster performance, smoother Mews integrations and a more reliable experience.

Please make sure to update firewall and IP allowlist before the maintenance period to ensure continued access to Mews POS afterwards.

View IP requirements: https://help.mews.com/s/article/network-requirements-for-the-mews-pos

We have done internal dry runs and are confident that the maintenance will go smoothly, but in the unlikely case of something going wrong, we will keep you informed via our status page.

We understand this maintenance may cause some inconvenience and truly appreciate your understanding and cooperation as we work together with our partners to maintain and improve our services. Thank you for your continued trust and patience.
Posted on Jan 16, 2026 - 14:46 CET
Feb 12, 2026

No incidents reported today.

Feb 11, 2026
Mews Events page is not loading
Resolved - The issue related to an expired security certificate has now been resolved.
Our engineering teams have restored normal operation, and services should be functioning as expected. We are reviewing what happened to help prevent this from recurring.
Thank you for your patience while we worked to fix the problem. If you continue to experience any issues, please contact our support team.
Feb 11, 09:36 CET
Investigating - We are currently investigating an issue related to an expired security certificate that may impact access to parts of our services on Mews Events. Our engineering teams are actively working to restore normal operation as quickly as possible. We will provide another update as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
Feb 11, 09:08 CET
Feb 10, 2026
Missing split reservation panel in reservation management
Resolved - The issue has been resolved.
Feb 10, 17:09 CET
Monitoring - We identified an issue where the split reservation panel was not visible in the reservation management screen for a subset of users. This was caused by a gradual feature rollout affecting up to 10% of users, which has since been rolled back.

Impact window: February 9, 3:34 UTC – February 10, 3:36 UTC

Affected users should now see the split reservation panel as expected. No further action is required on your end.
Feb 10, 17:08 CET
Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026
Unplanned Outage - Resolved
Resolved - Earlier today, between 06:45 UTC and 07:27 UTC, we encountered an issue where some of our web server instances became unhealthy, resulting in degraded service. This caused login disruptions and in-session issues on the Mews Commander app. The root cause was identified as a set of web service instances that stopped functioning correctly overnight.
We’ve already taken corrective action and stabilized the environment.

We apologize for any inconvenience and thank you for your understanding.
Feb 5, 09:05 CET
Update - We upscaled our infrastructure, and the system is stabilizing. We are closely monitoring the system status.
Feb 5, 08:51 CET
Update - We upscaled our infrastructure, and the system is stabilizing. We are closely monitoring the system status.
Feb 5, 08:47 CET
Update - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Feb 5, 08:43 CET
Monitoring - We upscaled our infrastructure, and the system is stabilizing. We are closely monitoring the system status.
Feb 5, 08:34 CET
Investigating - We are currently experiencing an unplanned outage.
We are working on solving this problem as quickly as possible.
Please continue checking this page for updates on the status.
Feb 5, 08:05 CET
Feb 4, 2026
Reset 2FA option is missing in Mews Operations
Resolved - The issue has been resolved.
Feb 4, 16:52 CET
Identified - The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
Feb 4, 12:12 CET
Configuration of age‑based adjustments for products
Resolved - The issue is resolved: Users are now able to add or modify age-based price adjustments for products charged per person or per night.
Feb 4, 12:01 CET
Update - The Mews team has pinpointed the cause and a fix is currently underway. We’re in the final stages of resolving this and will provide another update shortly.
Feb 4, 11:28 CET
Identified - The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
Feb 4, 11:26 CET
Feb 3, 2026
Reservation Group Creation Issue
Resolved - We have successfully rolled back the change and confirmed that reservation groups are now being created correctly. A page reload is required to apply the changes.

Note: Reservations created during the incident may still be in separate reservation groups instead of the intended shared group. Please review reservations created between 10:55 UTC and 14:23 UTC for any regrouping needs.
Feb 3, 15:35 CET
Identified - We've identified an issue affecting how reservation groups are created:
- Availability blocks using "All in one group" pickup distribution are currently failing with a validation error
- For all other reservation types, new reservation groups are being created incorrectly instead of adding reservations to existing groups when appropriate

We've identified the root cause and are currently rolling back the change that introduced this issue.
Feb 3, 15:10 CET
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026
Booking.com experience outage
Resolved - Booking.com outage is now resolved.
We are contacting Booking.com to get more details
Jan 30, 15:59 CET
Monitoring - Booking.com outage is resolved. We are confirming with Booking.com they are re-sending all affected reservations.
Jan 30, 15:42 CET
Investigating - We're investigating the issue.
Jan 30, 15:23 CET
Downgraded Performance
Resolved - The impact from the issue is over.
Reports are loading at normal speeds.

Thank you for your patience while we addressed this issue.
Jan 30, 10:46 CET
Monitoring - Ledger performance has returned to normal levels. Reports should load at expected speeds without timeouts.

Our engineering team continues to actively monitor the situation to ensure stability.

Thank you for your patience and understanding.
Jan 27, 18:01 CET
Investigating - We are currently experiencing degraded performance with our ledger services. Reports may take significantly longer to load or may timeout before completing.

Our engineering team is actively investigating the root cause and working to restore normal performance levels. We will provide updates as more information becomes available.
Jan 27, 17:05 CET
Jan 29, 2026

No incidents reported.

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