All Systems Operational

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com.


In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational
Mews Guest Experience Operational
Mews Business Intelligence Operational
Mews Payments Operational
Mews Open API Operational
Mews Marketplace Operational
Mews Events Operational
Mews POS Operational
Mews RMS (Atomize) Operational
Aircall Inbound calls ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled maintenance on the POS backend Dec 2, 2025 05:00-07:00 CET

We would like to inform you of an upcoming scheduled maintenance window that will impact our POS users. Maintenance is scheduled to start on 2 December at 05:00 CET (04:00 GMT).

Expect a brief outage of up to 2 hours, including back-office and order taking. This may be extended if we encounter any expected issues. This upgrade will bring faster performance, smoother Mews integrations and a more reliable experience.

We have done internal dry runs and are confident that the maintenance will go smoothly, but in the unlikely case of something going wrong, we will keep you informed via our status page.

We understand this maintenance may cause some inconvenience and truly appreciate your understanding and cooperation as we work together with our partners to maintain and improve our services. Thank you for your continued trust and patience.
Posted on Nov 11, 2025 - 17:59 CET
System Metrics Month Week Day
Web throughput ?
Web response time ?
API throughput ?
API response time ?
Nov 15, 2025

No incidents reported today.

Nov 14, 2025

No incidents reported.

Nov 13, 2025
Investigating issues with Booking Engine
Resolved - Our investigation confirmed that the reported behavior aligns with the system’s intended functionality and does not constitute an incident.
Nov 13, 16:52 CET
Investigating - We are currently investigating reports of an issue affecting Booking Engine. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Nov 13, 16:37 CET
Nov 12, 2025

No incidents reported.

Nov 11, 2025
Kiosk: Customers are unable to Check-in/Check-out
Resolved - Kiosk v4.44.0 has been released, and the issue has been fully resolved.

Customers currently using version v4.43.0 are kindly requested to update to the latest version to resume normal operations.

We appreciate your patience and sincerely apologise for any inconvenience caused.
Nov 11, 13:50 CET
Monitoring - We have temporarily disabled the Split Bills functionality on Kiosk in version 4.43.0. This change will remain in effect until the fix is released to app stores and available for installation.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
Nov 10, 17:01 CET
Identified - An issue is impacting both guest check-ins and check-outs across properties with. Guests with failed or cancelled payments are unable to proceed through Kiosk to settle their bills or complete their stay. This is resulting in blocked check-ins and check-outs, with manual staff intervention required in every case.

We have identified the cause and we're working on a new version.
Nov 10, 16:28 CET
Nov 10, 2025
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Cannot pickup reservations from availability blocks
Resolved - The issue is now fully resolved. Mews is now operating as expected.
Nov 7, 10:57 CET
Update - Currently working on reverting changes that caused this incident
Nov 7, 10:28 CET
Identified - The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
Nov 7, 09:59 CET
Nov 6, 2025

No incidents reported.

Nov 5, 2025
Data Processing Delays - Mews BI Affected
Resolved - Mews BI data loads without issues. Validation checks showed all data to be reconciled.
Nov 5, 08:47 CET
Monitoring - The data has now successfully been processed and customers will now see up-to-date data. We will monitor the next ingestion runs closely.
Nov 3, 23:21 CET
Update - We are currently reverting changes that added the large volume of new data so we can process the existing data.

The next update will be provided in 2 hours.
Nov 3, 22:02 CET
Update - The ingestion process is ongoing.

The next update will be provided in 60 minutes.
Nov 3, 21:01 CET
Identified - The investigation has identified that recent ingestion of a large volume of new data has caused overlap in the process, leading failures later in process. We have increased the amount of resources to improve processing time and are now re-running the ingestion process.

Another update in the next 60 minutes.
Nov 3, 20:14 CET
Update - We're currently investigating the issue and will provide another update in the next 30 minutes.
Nov 3, 19:39 CET
Investigating - Our data processing infrastructure is experiencing issues causing outdated data to show in Mews BI. No data has been lost and Mews BI will continue to work, however the latest available data is from approximately 08:00 AM - 10:00 AM UTC.

The next update will be provided in the next 30 minutes.
Nov 3, 19:09 CET
Nov 4, 2025
Investigating issues with Mews Services
Resolved - Between approximately 12:43 and 12:55 UTC on 3 November, users experienced degraded performance (slow loading and API timeouts). Services have returned to normal and remained stable since.

We continue to investigate the root cause and contributing factors.
Learnings will be incorporated into preventative measures to reduce the likelihood of recurrence.
Nov 4, 10:19 CET
Update - Between approximately 12:43 and 12:55 UTC, users experienced degraded performance (slow loading and API timeouts). Systems returned to normal and have remained stable since.
We’re continuing to investigate the root cause and contributing factors.
We will share more details if a specific trigger is identified.
Nov 3, 18:47 CET
Monitoring - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Nov 3, 14:23 CET
Investigating - We are currently investigating reports of an issue affecting Mews. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Nov 3, 14:00 CET
Nov 3, 2025
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage