Investigating issues with scheduled exports created in Mews BI
Monitoring - The team has resolved the issue, and we are closely monitoring the system to ensure stability.
Jan 19, 2026 - 19:38 CET
Investigating - We are currently investigating an issue with scheduled exports not working in Mews BI. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Jan 19, 2026 - 12:59 CET
Investigating issues with Mews Services
Investigating - We are currently investigating reports of an issue affecting Mews. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Jan 16, 2026 - 17:26 CET

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com.


In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational
Mews Guest Experience Operational
Mews Business Intelligence Operational
Mews Payments Operational
Mews Open API Operational
Mews Marketplace Operational
Mews Events Operational
Mews POS Operational
Mews RMS (Atomize) Operational
Support Service Operational
Support Chat Service Operational
Support Inbound Calls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled maintenance on the POS backend Feb 24, 2026 05:00-07:00 CET

We would like to inform you of an upcoming scheduled maintenance window that will impact our POS users. Maintenance is scheduled to start on 24 February at 05:00 CET (04:00 GMT).

Expect a brief outage of up to 2 hours, including back-office and order taking. This may be extended if we encounter any expected issues. This upgrade will bring faster performance, smoother Mews integrations and a more reliable experience.

Please make sure to update firewall and IP allowlist before the maintenance period to ensure continued access to Mews POS afterwards.

View IP requirements: https://help.mews.com/s/article/network-requirements-for-the-mews-pos

We have done internal dry runs and are confident that the maintenance will go smoothly, but in the unlikely case of something going wrong, we will keep you informed via our status page.

We understand this maintenance may cause some inconvenience and truly appreciate your understanding and cooperation as we work together with our partners to maintain and improve our services. Thank you for your continued trust and patience.
Posted on Jan 16, 2026 - 14:46 CET
System Metrics Month Week Day
Web throughput ?
Web response time ?
API throughput ?
API response time ?
Jan 22, 2026

No incidents reported today.

Jan 21, 2026
Printing bills in Germany experiencing issues
Resolved - The issue has been resolved. Fiscalization of pending invoices has completed successfully, and the system is operating normally.
Jan 21, 03:19 CET
Investigating - We're experiencing errors/delay to print Bills in Germany for customers using fiscalization integration.
Jan 20, 23:31 CET
Jan 20, 2026
Jan 19, 2026

Unresolved incident: Investigating issues with scheduled exports created in Mews BI.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

Unresolved incident: Investigating issues with Mews Services.

Jan 15, 2026
Booking Engine experiencing issues
Resolved - Since all Booking Engines are now working, although without the new Upsell feature, we will be closing this incident. Thank you for your patience and understanding.
Jan 15, 19:02 CET
Update - We are still trying to fix the issue, as it is related to the new Upsell feature, we have temporarily disabled this new feature; Booking Engine will be using the old promotions configuration in the interim. Apologies for the inconvenience, and thank you for your patience.
Jan 15, 18:10 CET
Update - We are still working to fix the issue. Thank you for your patience
Jan 15, 17:37 CET
Update - We are still working on resolving the issue. Thank you for your patience.
Jan 15, 16:44 CET
Identified - We have identified the issue and are working on to resolve it
Jan 15, 16:04 CET
Investigating - We've spotted issues with the Booking Engine. We're currently investigating the issue, and will provide an update soon.
Jan 15, 15:32 CET
Outdated accounting ledgers
Resolved - The issue is now fully resolved. All missing data have been synced to the accounting ledgers and they are operating as expected.
Jan 15, 13:38 CET
Monitoring - The team has resolved the issue. We started syncing the accounting data to ledgers now and we will provide an update when the ledgers are fully up to date. We are closely monitoring the system to ensure stability.
Jan 15, 10:08 CET
Investigating - We are currently investigating an issue affecting ledger updates. Ledger data has not been updated since approximately 16:00 CET on January 14th. Our team is actively working to identify the root cause and restore normal operations. We will provide updates as we learn more.
Jan 15, 09:22 CET
Jan 14, 2026

No incidents reported.

Jan 13, 2026
Mews Events dates mismatch
Resolved - We have identified a root cause of the date mismatch in some Quotes created between Friday 9th 19:00 and Tuesday 13th 19:00.

The issues was corrected and newly created quotes behave correctly.

We are further investigating impact of the issue to assess if corrective action for the impacted quotes is necessary.

If operationally required, dates in Quotes and Services can be corrected manually by using date pickers, or the quotes can be recreated to avoid confusion when communicating to quote customers.

We will inform impacted users about the nature of data correction once we have the information available.
Jan 13, 19:10 CET
Identified - Users of Mews Events can experience dates not matching between quotes, services and function sheets.

We are aware of the problem and working on resolving the problem. Estimated time of resolution is 19:00 CET 13/1.
Jan 13, 16:19 CET
Jan 12, 2026
Incorrect tax rate applied to cancellation fees (Netherlands and Finland)
Resolved - The issue has been resolved for open reservations. Reservations that are already closed will require manual intervention.

Affected properties will be contacted shortly.
Jan 12, 18:27 CET
Monitoring - The team identified an issue that caused incorrect tax rates to be applied to cancellation taxes included in cancellation fees for some customers in the Netherlands and Finland.
The issue was triggered by tax rate changes effective January 1 and persisted until January 5 at 16:00:00 UTC.

We are correcting any impacted open reservations on our side.
For reservations that are already closed, affected customers will be contacted directly with the impacted reservations and clear instructions on the steps they need to take to resolve the issue.
Jan 12, 12:29 CET
Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026
BestWestern channel manager connection issues
Resolved - The connection is stable, and all previously failed items have been successfully retried.
Jan 8, 20:35 CET
Investigating - BestWestern is currently experiencing an unexpected database outage on their side. This issue is impacting reservation synchronization and inventory updates. We are monitoring the situation and will provide updates as more information becomes available.
Jan 8, 20:21 CET
Downgraded Performance
Resolved - The connection is stable, and all previously failed items have been successfully retried.
Jan 8, 15:00 CET
Monitoring - The connection is back online and stable. We’ll keep monitoring it closely and work through the failed items.
Jan 8, 14:09 CET
Identified - BW has confirmed an unplanned outage affecting their database service, which is impacting reservation synchronization and inventory updates for all BW hotels.
We'll resend updates once the issue is resolved on their end.
Jan 8, 09:44 CET
Investigating - We are currently investigating an issue with the Best Western connection, which is affecting reservation synchronization and inventory updates.
Jan 8, 09:35 CET
Ledgers not available
Resolved - The issue is now fully resolved. Ledgers are now operating as expected.
Jan 8, 12:06 CET
Monitoring - For a short period of time, Ledgers were not available in Mews. The underlying issue has been identified and resolved, and Mews is now operating as expected.
We’re continuing to monitor the system, but no further impact is expected.
Jan 8, 10:56 CET
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