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Mews Operations Operational
Mews Guest Experience Operational
Mews Business Intelligence Operational
Mews Payments Operational
Mews Open API Operational
Mews Marketplace Operational
Mews Events Operational
Mews POS Operational
Mews RMS (Atomize) Operational
Support Service Operational
Support Chat Service Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 1, 2026

Bill closing and check-out issues for properties in Austria using the Chaining fiscal registry integration
Resolved - Between 00:00 and 09:15 CEST on 1 August, properties in Austria were unable to close bills and check out guests due to an issue with the Austrian fiscal registry integration. The issue has been identified and resolved, and bill closing and check-outs are working normally again. No data was lost, and any bills affected during this period can now be closed as usual — no further action is needed.

We apologize for the disruption this caused during morning check-outs.
Aug 1, 11:05 CEST
Monitoring - We identified an issue affecting some properties in Austria that prevented bills from being closed. The issue has been resolved, and we are closely monitoring the system to ensure continued stability.

We apologize for any inconvenience this may have caused.
Aug 1, 09:57 CEST
Investigating - Austria — bills cannot be closed for some properties

We are investigating an issue affecting some properties in Austria where bills cannot be closed. The issue is related to the fiscal registry integration and does not affect reservations, payments, or any other part of the system.

Affected properties will see an error when attempting to close a bill.

We are working to identify the full scope of impact and will post an update shortly.
Aug 1, 08:47 CEST

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Identity document scanning in Mews Operations is failing intermittently
Postmortem - Read details
Jul 29, 12:08 CEST
Resolved - Identity document scanning has been fully operational since 16:35 UTC. Between 10:53 and 16:35 UTC on 23 July, roughly half of document scan attempts in guest profiles failed due to rate limiting at the third-party service that processes document images. Retrying a scan or entering document details manually worked throughout the incident, and no data was lost. We apologize for the disruption and are taking steps to prevent a recurrence.
Jul 24, 10:37 CEST
Update - Since 23 July, 10:53 UTC, scanning identity documents in guest profiles is failing intermittentlyl roughly half of scan attempts return an error. This is caused by rate limiting at the third-party service that processes document images; we have confirmed the issue is not related to any Mews release and are working on restoring full service.

Workaround: retrying the scan usually succeeds after one or two attempts.
Jul 23, 15:58 CEST
Investigating - We are currently investigating reports of an Mews identity scanner malfunction. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Jul 23, 14:33 CEST

Jul 23, 2026

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

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