Mews Status

All Systems Operational

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational

Mews Guest Experience Operational

Mews Business Intelligence Operational

Mews Payments Operational

Mews Open API Operational

Mews Marketplace Operational

Mews Events Operational

Mews POS Operational

Mews RMS (Atomize) Operational

Aircall Inbound calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web throughput

Web response time

API throughput

API response time

Past Incidents

Dec 26, 2025

No incidents reported today.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025

No incidents reported.

Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

Downgraded Performance Cloudflare

Resolved - The performance issues related to our cloud partner (Cloudflare) have been resolved. Their incident has been marked as resolved: https://www.cloudflarestatus.com/incidents/msv92vykgtvp
All Mews services are operating normally. We apologise for any inconvenience caused.
Dec 19, 15:07 CET

Investigating - We're monitoring a degradation in performance of one of our cloud partners (Cloudflare) - their incident is tracked here https://www.cloudflarestatus.com/incidents/msv92vykgtvp.
We will continue to do everything to maintain access and performance for Mews customers.
Dec 19, 12:33 CET

Dec 18, 2025

No incidents reported.

Dec 17, 2025

Delayed delivery of webhooks

Resolved - The backlog of events has been processed and webhooks delivery is back to normal.
Dec 17, 21:33 CET

Monitoring - The recovery of webhooks delivery continues, full recovery expected within 3 hours.
Dec 17, 19:38 CET

Update - We took steps to mitigate the impact and sending of delayed webhooks has resumed. We are monitoring the improvement and will take additional steps to increase the recovery speed.
Dec 17, 18:14 CET

Update - We took initial steps to resolve the issue, but the webhooks processing is still partially stuck for the following event types: ServiceOrderUpdated, MessageAdded, PaymentUpdated.

We will update you soon on further progress.
Dec 17, 16:12 CET

Identified - We have identified the cause for the delays and now we are taking steps to restore the webhooks delivery performance.
Dec 17, 14:35 CET

Investigating - We are investigating delayed delivery of approximately 9% of webhooks, which may be delayed up to 3 days.
Dec 17, 14:05 CET

Dec 16, 2025

Rate configurations may have been saved without tax between 15.10-22.11.2025

Resolved - We identified and fixed an issue where some rate configurations could lose their selected tax (VAT) if the configuration screen was left open and inactive, allowing the rate to be saved without a tax selection. A fix has been deployed on 21 November 2025 to prevent this from happening again.

The investigation window for potentially affected rates covers 15 October–22 November 2025.

Actions needed by Property
Review your rate configurations (particularly base rates) and re-assign the correct tax to any rate where the tax is missing or set to 0% where they are not supposed to.

If invoices were issued without the correct tax during the affected period, please correct them following your standard process. Follow here for the help guide to reissue and fix bills: https://help.mews.com/s/article/How-to-reissue-an-issued-invoice-or-closed-bill-to-make-changes-and-issue-refunds

We are evaluating options to assist with potentially affected reservations and will provide further guidance via customer communications (email/in‑app).

Thank you for your patience while we resolved this.
Dec 16, 16:37 CET

Solved issues with Mews Booking Engine (Widget)

Resolved - The issue is now fully resolved. Mews is now operating as expected.
Dec 16, 03:08 CET

Investigating - We are currently investigating reports of an issue affecting Mews Booking Engine (widget). The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Dec 16, 02:36 CET

Dec 15, 2025

No incidents reported.

Dec 14, 2025

BestWestern connection issues

Resolved - The failed items have been successfully retried, and the connection with BW is back to normal. Thank you for your patience.
Dec 14, 07:54 CET

Monitoring - Best Western connections have returned to normal. Monitoring is ongoing, and failed items are being retried.
Dec 14, 07:43 CET

Update - We have reached out to Best Western and are currently waiting for a response. In the meantime, the system is being monitored and recovery is being prepared for the failed items.
Dec 14, 07:27 CET

Investigating - BestWestern is experiences issues with inventory and reservation.
We are monitoring the situation.
Dec 14, 07:03 CET

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.