Update - We have resolved this issue in mobile release version 3.7.0. However, we are awaiting broader adoption of the latest version before fully implementing the fix, as it involves a breaking change.
Sep 13, 2024 - 17:03 CEST
Identified - We have received reports that 2fa authentication links are not working for Users with Gmail email clients as gmail is stripping the mews:// protocol from the link.

We are working on a fix and will update shortly. 2FA using authentication app is unaffected.

Don't share the link with anyone under any circumstances as it will lead to unauthorised access to your account. Our support teams will never ask for the link.

Sep 11, 2024 - 11:07 CEST

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes for app.mews.com or api.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Operations Operational
Guest Journey Operational
Business Intelligence Operational
Payments Operational
Open API Operational
Marketplace Operational
Aircall Inbound calls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Web throughput ?
Web response time ?
API throughput ?
API response time ?
Past Incidents
Sep 15, 2024

No incidents reported today.

Sep 14, 2024

No incidents reported.

Sep 13, 2024
Resolved - We don't observe any further timeouts on the affected endpoint.
Sep 13, 14:57 CEST
Monitoring - We have rolled out an optimization on the endpoint which improves the performance. We are monitoring the endpoint for further timeouts.
Sep 13, 14:14 CEST
Investigating - We are investigating increased timeouts on sourceAssigments/getAll endpoint affecting certain enterprises.
Sep 13, 12:38 CEST
Sep 12, 2024

No incidents reported.

Sep 11, 2024
Resolved - From our monitoring tools we are not seeing any signs of failure when it comes to reservation creation and we've recreated all failed reservations.
Sep 11, 11:04 CEST
Identified - We have identified the cause of the reservations not being created and promptly fixed it. Any new reservations coming through channel managers should be created without issues now. We however still need to recreate reservations that failed to be created. We are currently focusing our efforts to recreate these reservations.
Sep 11, 10:19 CEST
Investigating - We have been reported cases where creation of reservations coming through channel manager (e.g. Booking.com) is failing. We are currently investigating the possible cause for this incident.
Sep 11, 10:04 CEST
Sep 10, 2024

No incidents reported.

Sep 9, 2024
Resolved - Database table locking occurred during application deployment, which caused degraded performance. The issue is now resolved, we apologize for any inconvenience.
Sep 9, 18:29 CEST
Monitoring - We have noticed a downgraded performance of the system between 15:35-15:55 UTC that correlates with a deployment. The performance is currently recovered, and we are monitoring the situation.
Sep 9, 18:03 CEST
Resolved - The potential issue has been investigated and we have confirmed that Mews is fully operational.
Sep 9, 06:18 CEST
Investigating - We are currently investigating a potential issue with Reservations being synced from Channel Managers.

Thank you for your patience.

Sep 9, 05:32 CEST
Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024
Postmortem - Read details
Sep 9, 16:17 CEST
Resolved - The issue is resolved and we do not expect any further latency issues from this deployment update.
Sep 4, 17:16 CEST
Monitoring - We've reverted a deployment and are monitoring the situation.
Sep 4, 16:30 CEST
Identified - We've spotted that after recent deployment system performance is degraded. We're currently investigating the issue, and will provide an update soon.
Sep 4, 16:04 CEST
Sep 3, 2024
Resolved - Communications have been action and now working on preventative measures.
Sep 3, 13:59 CEST
Monitoring - To comply with the latest tax regulations in Finland, Mews has implemented a VAT rate change from 24% to 25.5%, effective 01.09.2024. Additionally, due to this change, it is important to note that the other tax rate codes have also been updated.

Details of Tax Rate Code Changes:
0% -> FI-2024-0% (Previously: FI-Z)
10% -> FI-2024-10% (Previously: FI-L)
14% -> FI-2024-14% (Previously: FI-R)
24% -> (Previously: FI-S)
25.5% -> (new tax rate) FI-2024-25.5%

Important: If your systems or integrations rely on the previous tax rate codes, they must be updated to reflect these new codes.

Sep 1, 16:04 CEST
Sep 2, 2024

No incidents reported.

Sep 1, 2024