Mews Status

All Systems Operational

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In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational

Mews Guest Experience Operational

Mews Business Intelligence Operational

Mews Payments Operational

Mews Open API Operational

Mews Marketplace Operational

Mews Events Operational

Mews POS Operational

Mews RMS (Atomize) Operational

Aircall Inbound calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web throughput

Web response time

API throughput

API response time

Past Incidents

Oct 19, 2025

No incidents reported today.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

Error accessing billing tab from reservation management

Resolved - We've confirmed rolling back the problematic issue resolved the incident and the billing screen is back to operational.
Oct 16, 14:31 CEST

Monitoring - We have rolled back the problematic issue that was causing the billing screen to not load under certain scenarios. We are now checking with customers if the issue preserves
Oct 16, 14:13 CEST

Identified - We have identified the problematic deploy and started the rollback process, we will be checking shortly to see if the issue is persistent
Oct 16, 14:08 CEST

Oct 15, 2025

Properties may be unable to check in guests

Resolved - The issue is now fully resolved. Mews customers will have to refresh their application to restore functionality
Oct 15, 17:27 CEST

Identified - Properties may be unable to check in guests due to increased errors during check in process. We have identified the issue and are actively working on a fix.
Oct 15, 17:13 CEST

Investigating - We are currently investigating reports of an issue affecting Mews. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Oct 15, 17:06 CEST

Oct 14, 2025

No incidents reported.

Oct 13, 2025

Delays in updates and reservations for channel manager connections

Resolved - Updates were processed. Duration of processing updates is back in normal.
Oct 13, 22:24 CEST

Monitoring - We have deployed a fix. The performance got back in normal. Delayed items for channel manager connections are being processed successfully.
Oct 13, 21:53 CEST

Update - The updates being sent to channel managers as well processing of incoming reservations from channel managers are delayed.
We are currently investigating the root cause.
Oct 13, 15:11 CEST

Investigating - The updates being sent to channel managers as well processing of incoming reservations from channel managers are delayed.
We are currently investigating the root cause.
Oct 13, 15:09 CEST

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.