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Mews Operations Operational
Mews Guest Experience Operational
Mews Business Intelligence Operational
Mews Payments Operational
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Mews RMS (Atomize) Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Jul 29, 2026

No incidents reported today.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Identity document scanning in Mews Operations is failing intermittently
Postmortem - Read details
Jul 29, 12:08 CEST
Resolved - Identity document scanning has been fully operational since 16:35 UTC. Between 10:53 and 16:35 UTC on 23 July, roughly half of document scan attempts in guest profiles failed due to rate limiting at the third-party service that processes document images. Retrying a scan or entering document details manually worked throughout the incident, and no data was lost. We apologize for the disruption and are taking steps to prevent a recurrence.
Jul 24, 10:37 CEST
Update - Since 23 July, 10:53 UTC, scanning identity documents in guest profiles is failing intermittentlyl roughly half of scan attempts return an error. This is caused by rate limiting at the third-party service that processes document images; we have confirmed the issue is not related to any Mews release and are working on restoring full service.

Workaround: retrying the scan usually succeeds after one or two attempts.
Jul 23, 15:58 CEST
Investigating - We are currently investigating reports of an Mews identity scanner malfunction. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Jul 23, 14:33 CEST

Jul 23, 2026

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

Updates to channel managers are not sent.
Resolved - All updates were successfully processed.
Jul 17, 04:53 CEST
Monitoring - Inventory processor stopped working. After restarting all the updates are being processed. No updates were missed, just delayed. We are monitoring the data recovery.
Jul 17, 04:49 CEST
Investigating - We're investigating the issue with inventory not being sent to channel managers.
Jul 17, 04:42 CEST

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

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