All Systems Operational

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In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational
Mews Guest Experience Operational
Mews Business Intelligence Operational
Mews Payments Operational
Mews Open API Operational
Mews Marketplace Operational
Mews Events Operational
Mews POS Operational
Mews RMS (Atomize) Operational
Aircall Inbound calls ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled maintenance on the POS backend Dec 2, 2025 05:00-07:00 CET

We would like to inform you of an upcoming scheduled maintenance window that will impact our POS users. Maintenance is scheduled to start on 2 December at 05:00 CET (04:00 GMT).

Expect a brief outage of up to 2 hours, including back-office and order taking. This may be extended if we encounter any expected issues. This upgrade will bring faster performance, smoother Mews integrations and a more reliable experience.

We have done internal dry runs and are confident that the maintenance will go smoothly, but in the unlikely case of something going wrong, we will keep you informed via our status page.

We understand this maintenance may cause some inconvenience and truly appreciate your understanding and cooperation as we work together with our partners to maintain and improve our services. Thank you for your continued trust and patience.
Posted on Nov 11, 2025 - 17:59 CET
System Metrics Month Week Day
Web throughput ?
Web response time ?
API throughput ?
API response time ?
Nov 23, 2025

No incidents reported today.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025
Intermittent Downgraded Performance for subset of US customers
Resolved - Connectivity issues affecting a subset of users routed through Cloudflare’s Boston data center have not reoccurred since early this morning, and monitoring confirms that Mews is operating normally.

We are continuing to work with both Cloudflare and Microsoft Azure to validate the underlying cause and ensure long-term stability of the affected network path.

If any related issues resurface, please let us know.
Nov 20, 08:47 CET
Monitoring - Connectivity has improved, and we are continuing to work with Cloudflare and Microsoft.

Since approximately 1:30 UTC, we have not observed further connectivity timeouts affecting customers in the United States. Performance has returned to normal for previously impacted users.

Both Cloudflare and Microsoft are continuing to investigate the earlier network disruptions that affected traffic routed through Cloudflare’s Boston data center.

Initial findings indicate that the issue was outside of the Mews platform, and we are collaborating closely with both parties to understand the root cause and prevent recurrence.
Nov 20, 06:31 CET
Update - We are working closely with both Cloudflare and Microsoft Azure on the network connectivity issue affecting some US customers routed through Cloudflare’s Boston data center. The problem remains isolated to specific ISPs, and Mews infrastructure is fully operational. Further updates will follow.
Nov 20, 01:36 CET
Update - Intermittent connectivity issues persist for some US customers.
We’ve confirmed that the issue is isolated to users whose traffic passes through Cloudflare’s Boston data center, mainly on RCN/Astound and Comcast connections. Mews infrastructure is operating normally, and the problem is limited to specific network paths outside our control.

We are actively working with Cloudflare to restore normal service and will continue to share updates.
Nov 20, 00:12 CET
Update - We have identified that the intermittent performance issues reported by some customers in the United States are related to connectivity between certain local Internet Service Providers (primarily RCN/Astound and Comcast) and Cloudflare’s Boston point of presence (PoP).
Nov 19, 22:16 CET
Identified - We are currently investigating reports of an degraded performance issue affecting Mews for a subset of customers in the US. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Nov 19, 22:10 CET
Nov 19, 2025
Issues with German internet provider
Resolved - We think the impact from the issue is over.
Nov 19, 18:36 CET
Monitoring - The impact looks limited to a specific german internet service provider. We're working with our vendor to validate this.

The issue looks to have subsided and the graphs are looking nominal again, however we will continue to monitor the situation.
Nov 19, 15:19 CET
Identified - We've identified an increase in latency to our services from a specific ISP in Germany. We'll continue to monitor the situation but cannot provide an update as to when this will resolve.
Nov 19, 14:40 CET
Investigating - We are currently investigating reports of an issue affecting Mews. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Nov 19, 14:27 CET
Updates to channel manager connections are delayed.
Resolved - They delayed updates were processed successfully.
Nov 19, 16:58 CET
Identified - Price, restriction and availability updates to channel manager connections are delayed.
We found the root cause.
We are increasing throughputs to resolve the delay.
Nov 19, 16:43 CET
Issues resolved with Mews Homepage Dashboard in Spanish properties
Resolved - The issue is now fully resolved. Mews is now operating as expected.
Nov 19, 16:32 CET
Identified - The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
Nov 19, 16:05 CET
Investigating - We are currently investigating reports of an issue affecting Mews Homepage Dashboard in Spanish properties. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Nov 19, 15:26 CET
Nov 18, 2025
Cloudflare Service Degradation - Mews Impacted
Resolved - The upstream Cloudflare service degradation has been resolved and Mews services are operating normally. Some users may have experienced intermittent errors/timeouts when accessing Mews during the incident window.
Nov 18, 16:18 CET
Monitoring - We continue to monitor the upstream Cloudflare service degradation. While some recovery has been observed, users may still experience intermittent errors when accessing Mews. Our platform team remains on standby and is actively tracking service health metrics. We will provide further updates as the situation evolves.
Nov 18, 14:08 CET
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025
Investigating issues with Booking Engine
Resolved - Our investigation confirmed that the reported behavior aligns with the system’s intended functionality and does not constitute an incident.
Nov 13, 16:52 CET
Investigating - We are currently investigating reports of an issue affecting Booking Engine. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Nov 13, 16:37 CET
Nov 12, 2025

No incidents reported.

Nov 11, 2025
Kiosk: Customers are unable to Check-in/Check-out
Resolved - Kiosk v4.44.0 has been released, and the issue has been fully resolved.

Customers currently using version v4.43.0 are kindly requested to update to the latest version to resume normal operations.

We appreciate your patience and sincerely apologise for any inconvenience caused.
Nov 11, 13:50 CET
Monitoring - We have temporarily disabled the Split Bills functionality on Kiosk in version 4.43.0. This change will remain in effect until the fix is released to app stores and available for installation.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
Nov 10, 17:01 CET
Identified - An issue is impacting both guest check-ins and check-outs across properties with. Guests with failed or cancelled payments are unable to proceed through Kiosk to settle their bills or complete their stay. This is resulting in blocked check-ins and check-outs, with manual staff intervention required in every case.

We have identified the cause and we're working on a new version.
Nov 10, 16:28 CET
Nov 10, 2025
Nov 9, 2025

No incidents reported.

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