Mews Status

All Systems Operational

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational

Mews Guest Experience Operational

Mews Business Intelligence Operational

Mews Payments Operational

Mews Open API Operational

Mews Marketplace Operational

Mews Events Operational

Mews POS Operational

Mews RMS (Atomize) Operational

Support Service Operational

Support Chat Service Operational

Support Inbound Calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 25, 2026

No incidents reported today.

Jun 24, 2026

Issue with Mews Kiosk and OCI Generating Registration Cards

Resolved - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Jun 24, 13:00 CEST

Identified - The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
Jun 24, 11:29 CEST

Jun 23, 2026

No incidents reported.

Jun 22, 2026

Reservations from booking.com are missing.

Resolved - Booking.com has resolved the outage. All missed reservations were retried by booking.com
Jun 22, 22:49 CEST

Monitoring - Booking.com is experiencing an outage. https://connect.booking.com/status/incident/732
We are monitoring situation.
Jun 22, 22:17 CEST

Jun 21, 2026

Synxis CRS updates are failing due to Synxis internal maintanance.

Resolved - Missed updates were retried
Jun 21, 07:29 CEST

Update - Synxis CRS maintenance was finished. All missed updates are being retried. We keep monitoring situation.
Jun 20, 13:57 CEST

Monitoring - Synxis is doing internal maintanance, which resulted as unavailable services. This prevent us to deliver inventory updates about availability, prices and restrictions. We are monitoring situation. Once maintanance is resolved all updates will be automatically retried.
Jun 20, 06:00 CEST

Jun 20, 2026

Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

Digital keys not working due to outage on 3rd party end (Assa Abloy)

Resolved - Technical contacts at Assa Abloy have confirmed an issue on their side, which has now been resolved. Mews observability monitoring no longer indicates any ongoing problems. Support for both digital and physical key creation via Mews has been fully restored.
Jun 11, 10:53 CEST

Monitoring - Technical contacts at Assa Abloy have confirmed an issue on their end, which was resolved at 10:10 AM CEST. We are continuing to monitor systems on the Mews side, but the issue should now be fully resolved.
Jun 11, 10:32 CEST

Investigating - Our observability tools have detected errors indicating a potential outage with a third-party provider (Assa Abloy/Vostio API), which may impact digital key creation and management for Mews customers and their guests.
We are currently investigating the issue and have contacted the third party and will provide an update soon.
Jun 11, 10:18 CEST