Update - Since 23 July, 10:53 UTC, scanning identity documents in guest profiles is failing intermittentlyl roughly half of scan attempts return an error. This is caused by rate limiting at the third-party service that processes document images; we have confirmed the issue is not related to any Mews release and are working on restoring full service.
Workaround: retrying the scan usually succeeds after one or two attempts.
Jul 23, 2026 - 15:58 CEST
Workaround: retrying the scan usually succeeds after one or two attempts.
Jul 23, 2026 - 15:58 CEST
Investigating - We are currently investigating reports of an Mews identity scanner malfunction. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Jul 23, 2026 - 14:33 CEST
Jul 23, 2026 - 14:33 CEST
About This Site
Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com.
In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.
Mews Operations
Degraded Performance
Mews Guest Experience
Operational
Mews Business Intelligence
Operational
Mews Payments
Operational
Mews Open API
Operational
Mews Marketplace
Operational
Mews Events
Operational
Mews POS
Operational
Mews RMS (Atomize)
Operational
Support Service
Operational
Support Chat Service
Operational
Support Inbound Calls
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance