Mews Status

All Systems Operational

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational

Mews Guest Experience Operational

Mews Business Intelligence Operational

Mews Payments Operational

Mews Open API Operational

Mews Marketplace Operational

Mews Events Operational

Mews POS Operational

Mews RMS (Atomize) Operational

Aircall Inbound calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web throughput

Web response time

API throughput

API response time

Past Incidents

Nov 8, 2025

No incidents reported today.

Nov 7, 2025

Cannot pickup reservations from availability blocks

Resolved - The issue is now fully resolved. Mews is now operating as expected.
Nov 7, 10:57 CET

Update - Currently working on reverting changes that caused this incident
Nov 7, 10:28 CET

Identified - The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
Nov 7, 09:59 CET

Nov 6, 2025

No incidents reported.

Nov 5, 2025

Data Processing Delays - Mews BI Affected

Resolved - Mews BI data loads without issues. Validation checks showed all data to be reconciled.
Nov 5, 08:47 CET

Monitoring - The data has now successfully been processed and customers will now see up-to-date data. We will monitor the next ingestion runs closely.
Nov 3, 23:21 CET

Update - We are currently reverting changes that added the large volume of new data so we can process the existing data.

The next update will be provided in 2 hours.
Nov 3, 22:02 CET

Update - The ingestion process is ongoing.

The next update will be provided in 60 minutes.
Nov 3, 21:01 CET

Identified - The investigation has identified that recent ingestion of a large volume of new data has caused overlap in the process, leading failures later in process. We have increased the amount of resources to improve processing time and are now re-running the ingestion process.

Another update in the next 60 minutes.
Nov 3, 20:14 CET

Update - We're currently investigating the issue and will provide another update in the next 30 minutes.
Nov 3, 19:39 CET

Investigating - Our data processing infrastructure is experiencing issues causing outdated data to show in Mews BI. No data has been lost and Mews BI will continue to work, however the latest available data is from approximately 08:00 AM - 10:00 AM UTC.

The next update will be provided in the next 30 minutes.
Nov 3, 19:09 CET

Nov 4, 2025

Investigating issues with Mews Services

Resolved - Between approximately 12:43 and 12:55 UTC on 3 November, users experienced degraded performance (slow loading and API timeouts). Services have returned to normal and remained stable since.

We continue to investigate the root cause and contributing factors.
Learnings will be incorporated into preventative measures to reduce the likelihood of recurrence.
Nov 4, 10:19 CET

Update - Between approximately 12:43 and 12:55 UTC, users experienced degraded performance (slow loading and API timeouts). Systems returned to normal and have remained stable since.
We’re continuing to investigate the root cause and contributing factors.
We will share more details if a specific trigger is identified.
Nov 3, 18:47 CET

Monitoring - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Nov 3, 14:23 CET

Investigating - We are currently investigating reports of an issue affecting Mews. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Nov 3, 14:00 CET

Nov 3, 2025

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

Online Check-In Service Disruption

Resolved - We are no longer observing any impact to our online check-in and kiosk systems since yesterday. All services are operating normally.
Thank you for your patience and understanding throughout this incident.
Oct 31, 17:42 CET

Monitoring - We have implemented a fix for the issue. Initial results indicate that services have been restored and are functioning as expected.
Our team is continuing to monitor system performance closely to ensure stability. We will provide further updates if necessary.
Thank you for your patience and understanding throughout this incident.
Oct 30, 18:27 CET

Identified - We are continuing to investigate the root cause of the issue affecting our online check-in and kiosk systems. While the underlying cause has not yet been identified, we have implemented a fix that is expected to resolve the disruption.
Our team is closely monitoring the situation to ensure stability and will provide further updates as we learn more.
We appreciate your patience and apologize for any inconvenience this may have caused.
Oct 30, 18:03 CET

Update - We are still investigating a service disruption that is impacting both our online check-in systems and kiosk functionality. This issue may affect users attempting to check in through various channels.
Our engineering team is actively working to identify the root cause and restore full service as quickly as possible. We will continue to provide updates as our investigation progresses.
We sincerely apologize for the inconvenience and appreciate your patience during this time.
Oct 30, 17:27 CET

Investigating - We are currently experiencing an issue affecting the online check-in functionality at our kiosks. This incident is causing the kiosks to be temporarily unavailable for check-in for some. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.
We apologize for the inconvenience and appreciate your patience. Further updates will be provided as soon as more information becomes available.
Thank you for your understanding.
Oct 30, 17:03 CET

Oct 30, 2025

Oct 29, 2025

No incidents reported.

Oct 28, 2025

Updates to channel managers are delayed

Resolved - Abnormal amount of updates from external partner overloaded the system which caused the delay of updates.
The problematic updates were cancelled and all the waiting updates to be synchronized had been processed.
Oct 28, 17:05 CET

Investigating - We're investigating the issue of delayed updates.
Oct 28, 14:42 CET

Oct 27, 2025

Service Impact Due to DST Change

Resolved - We’re happy to report that the patch addressing the issue caused by the recent Daylight Saving Time (DST) change has been successfully deployed to production. All systems are operating normally, and no further issues have been detected.
We are now closing the incident. Our team will continue to monitor closely to ensure continued stability.
Thank you for your patience and support throughout this process. If you have any questions or concerns, please don’t hesitate to contact our support team.
Oct 27, 20:17 CET

Monitoring - We’re pleased to share that the patch addressing the issue caused by the recent Daylight Saving Time (DST) change has been successfully deployed to production. Services are returning to normal, and initial monitoring shows that systems are stable.
Our team will continue to closely monitor performance to ensure everything remains fully operational. If you experience any lingering issues, please don’t hesitate to reach out to our support team.
Thank you again for your patience and understanding throughout this process.
Oct 27, 20:07 CET

Update - We are continuing to work on resolving the issue caused by the recent Daylight Saving Time (DST) change. Our team has identified the root cause and is actively developing a patch to address the problem.
We expect the patch to be available in production within the next 2 hours. In the meantime, some services may remain impacted.
We sincerely apologize for the inconvenience and appreciate your patience as we work to restore full functionality. We will provide another update once the patch is live.
Oct 27, 18:38 CET

Identified - We are currently addressing an issue with the Kiosk caused by the recent transition to Daylight Saving Time. This change has led to unexpected behavior in our systems, resulting in a temporary disruption for some users.
Our engineering team has identified the root cause and is actively working on a patch to resolve the issue. We are prioritizing this fix and expect to restore full functionality shortly.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the situation. We will continue to provide updates as progress is made.
Oct 27, 17:29 CET

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.