Mews Status

All Systems Operational

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational

Mews Guest Experience Operational

Mews Business Intelligence Operational

Mews Payments Operational

Mews Open API Operational

Mews Marketplace Operational

Mews Events Operational

Mews POS Operational

Mews RMS (Atomize) Operational

Aircall Inbound calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web throughput

Web response time

API throughput

API response time

Past Incidents

Dec 4, 2025

Solved situation with Mews Booking Engine

Resolved - The issue is now fully resolved. Mews is now operating as expected.
Dec 4, 01:33 CET

Identified - The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
Dec 3, 22:43 CET

Investigating - We are currently investigating reports of an issue affecting Mews Booking Engines. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Dec 3, 22:35 CET

Downgraded Performance for Mews

Resolved - The issue has been resolved. All systems are operating normally. Thanks for your patience.
Dec 4, 01:03 CET

Monitoring - We believe the issue has been resolved. We're continuing to monitor the situation and will provide another update if needed
Dec 4, 00:44 CET

Investigating - The performance issue has returned. Our team is investigating further and will provide an update soon.
Dec 3, 23:43 CET

Monitoring - The performance issues have been resolved. We're continuing to monitor to ensure everything remains stable.
Dec 3, 23:11 CET

Investigating - We're experiencing degraded system performance and are actively investigating. We'll keep you updated as we learn more. Thanks for your patience.
Dec 3, 22:57 CET

Dec 3, 2025

Dec 2, 2025

No incidents reported.

Dec 1, 2025

Booking.com - Reservations API outage

Resolved - Booking.com Reservation API now fully operational.

Impact: Reservations from Booking.com delayed up to 30 minutes.
Dec 1, 19:35 CET

Monitoring - Booking.com is experiencing a partial Reservation API outage which might affect reservation delivery speed and possibly missing reservations.
Dec 1, 18:17 CET

[POSTPONED] Scheduled maintenance on the POS backend

Completed - This maintenance window has been postponed. We will come back with a new date soon.

Thank you for your continued trust and patience.
Dec 1, 09:53 CET

Scheduled - We would like to inform you of an upcoming scheduled maintenance window that will impact our POS users. Maintenance is scheduled to start on 2 December at 05:00 CET (04:00 GMT).

Expect a brief outage of up to 2 hours, including back-office and order taking. This may be extended if we encounter any expected issues. This upgrade will bring faster performance, smoother Mews integrations and a more reliable experience.

We have done internal dry runs and are confident that the maintenance will go smoothly, but in the unlikely case of something going wrong, we will keep you informed via our status page.

We understand this maintenance may cause some inconvenience and truly appreciate your understanding and cooperation as we work together with our partners to maintain and improve our services. Thank you for your continued trust and patience.
Nov 11, 17:59 CET

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

Booking.com - failing updates

Resolved - All updates were successfully synchronized to booking.com
Nov 27, 18:52 CET

Monitoring - All the unsynchronized updates were resend to booking.com with new generated updates.
We have contacted booking.com support about whole situation.
Nov 27, 18:37 CET

Identified - Issue was resolved on booking.com side.
We are automatically restoring all disabled operations on booking.com integrations.
All failed and missed updates will get retried right after configurations are restored to the original state.
Nov 27, 18:14 CET

Investigating - We are investigating why are updates rejected by booking.com.
Currently automatic updates are disabled due to these errors.
Nov 27, 17:38 CET

Channel Manager - Reservations delayed

Resolved - Delayed reservations were processed.
Nov 27, 16:19 CET

Monitoring - 1% of Reservations coming from Channel Manager delayed up to 24hrs.

Issue has been mitigated.

Reservations from 16:00 26th Nov UTC until 15:00 27th Nov UTC might be affected.
Nov 27, 15:15 CET

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

Intermittent Downgraded Performance for subset of US customers

Resolved - Connectivity issues affecting a subset of users routed through Cloudflare’s Boston data center have not reoccurred since early this morning, and monitoring confirms that Mews is operating normally.

We are continuing to work with both Cloudflare and Microsoft Azure to validate the underlying cause and ensure long-term stability of the affected network path.

If any related issues resurface, please let us know.
Nov 20, 08:47 CET

Monitoring - Connectivity has improved, and we are continuing to work with Cloudflare and Microsoft.

Since approximately 1:30 UTC, we have not observed further connectivity timeouts affecting customers in the United States. Performance has returned to normal for previously impacted users.

Both Cloudflare and Microsoft are continuing to investigate the earlier network disruptions that affected traffic routed through Cloudflare’s Boston data center.

Initial findings indicate that the issue was outside of the Mews platform, and we are collaborating closely with both parties to understand the root cause and prevent recurrence.
Nov 20, 06:31 CET

Update - We are working closely with both Cloudflare and Microsoft Azure on the network connectivity issue affecting some US customers routed through Cloudflare’s Boston data center. The problem remains isolated to specific ISPs, and Mews infrastructure is fully operational. Further updates will follow.
Nov 20, 01:36 CET

Update - Intermittent connectivity issues persist for some US customers.
We’ve confirmed that the issue is isolated to users whose traffic passes through Cloudflare’s Boston data center, mainly on RCN/Astound and Comcast connections. Mews infrastructure is operating normally, and the problem is limited to specific network paths outside our control.

We are actively working with Cloudflare to restore normal service and will continue to share updates.
Nov 20, 00:12 CET

Update - We have identified that the intermittent performance issues reported by some customers in the United States are related to connectivity between certain local Internet Service Providers (primarily RCN/Astound and Comcast) and Cloudflare’s Boston point of presence (PoP).
Nov 19, 22:16 CET

Identified - We are currently investigating reports of an degraded performance issue affecting Mews for a subset of customers in the US. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Nov 19, 22:10 CET