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In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational
Mews Guest Experience Operational
Mews Business Intelligence Operational
Mews Payments Operational
Mews Open API Operational
Mews Marketplace Operational
Mews Events Operational
Mews POS Operational
Mews RMS (Atomize) Operational
Support Service Operational
Support Chat Service Operational
Support Inbound Calls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 23, 2026

Delays sending availability and rate updates to Booking.com
Resolved - Booking.com's rates and availability service has recovered and updates are being delivered normally. Waiting updates are still being processed and will be delivered over the next few hours.
Aug 23, 12:05 CEST
Update - Booking.com's rates and availability service has recovered and delivery of pending updates is now progressing quickly. We expect all outstanding availability, rate and restriction updates to be delivered within the hour. Availability and rates on Booking.com will then match Mews. We are monitoring the connection.
Aug 23, 09:53 CEST
Monitoring - The queue is clearing slowly, but updates are still being sent with some delay. We’re monitoring the system closely and keeping an eye on the processing times.
Aug 23, 08:19 CEST
Identified - Updates to availability, rates and restrictions sent from Mews to Booking.com began to be delayed. We traced the cause to slow and failing responses from Booking.com's rates and availability service, and we have contacted Booking.com.
Properties with a Booking.com connection may see recent changes take longer than usual to appear.
Aug 23, 06:24 CEST

Aug 22, 2026

Delays sending availability and rate updates to Booking.com
Resolved - Booking.com's rates and availability service has recovered and updates are being delivered normally. Waiting updates are still being processed and will be delivered over the next few hours.
Aug 22, 23:45 CEST
Update - Booking.com's rates and availability service has recovered and delivery of pending updates is now progressing quickly. We expect all outstanding availability, rate and restriction updates to be delivered within the hour. Availability and rates on Booking.com will then match Mews. We are monitoring the connection.
Aug 22, 22:36 CEST
Update - We are still monitoring the pending queue items, but updates are still being sent with some delay. We’re monitoring the system closely and keeping an eye on the processing times.
Aug 22, 21:41 CEST
Monitoring - The queue is clearing slowly, but updates are still being sent with some delay. We’re monitoring the system closely and keeping an eye on the processing times.
Aug 22, 20:27 CEST
Identified - Updates to availability, rates and restrictions sent from Mews to Booking.com began to be delayed at 14:00 CEST today. We traced the cause to slow and failing responses from Booking.com's rates and availability service, and we have contacted Booking.com.
Properties with a Booking.com connection may see recent changes take longer than usual to appear.
Aug 22, 19:18 CEST

Aug 21, 2026

Check-in failures at a limited number of properties
Resolved - This incident has been resolved.
Aug 21, 17:50 CEST
Monitoring - We identified an issue causing check-in failures at a limited number of properties. The issue has been mitigated and check-ins are operating normally. We are monitoring the situation while we finalize a permanent fix.
Aug 21, 15:50 CEST

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

Data Processing Delays - Mews Business Intelligence Affected
Resolved - Our data processing infrastructure is now fully operational. No data has been lost and the data within Mews Business Intelligence is now refreshed.
Aug 18, 15:29 CEST
Identified - Our data processing infrastructure is running behind which is delaying fresh data for Mews Business Intelligence. No data has been lost.
Aug 18, 13:58 CEST

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

Investigating issues with Mews RMS and Atomize
Resolved - The issue has been resolved.
Aug 11, 21:04 CEST
Identified - The Mews team identified a minor visual issue affecting Atomize customers and is working on a resolution. Further updates will follow as we make progress.
Aug 11, 18:12 CEST
Investigating - We are currently investigating reports of an issue affecting Mews RMS and Atomize customers. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Aug 11, 17:45 CEST

Aug 10, 2026

No incidents reported.

Aug 9, 2026

Investigating issues causing delayed verification emails
Resolved - The issue is now fully resolved. Mews is now operating as expected.
Aug 9, 00:09 CEST
Monitoring - We are again sending the authentication verification emails in a timely manner. We keep monitoring the situation.
Aug 8, 16:31 CEST
Investigating - We are currently investigating reports of an issue affecting verification email. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible. Emails delivery can be delayed up to 40 minutes.
Aug 8, 16:23 CEST
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